Terms & Conditions

By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions.

Please read the following Terms and Conditions carefully before placing your order with NOVAMOUR. By using the services offered by NOVAMOUR, you agree to be bound by these Terms and Conditions. We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.

Please be aware that all photographs taken of your cakes prior to delivery remain property of NOVAMOUR.

DEPOSIT INFORMATION

A 50% deposit (via electronic funds transfer (EFT), cash or credit card) is required within two days to confirm a booking. No order will commence until a deposit has been paid & received.  Once the deposit has been paid, the quoted price remains fixed to the details in the quote.

BALANCE DUE

The balance of payment is due (via electronic funds transfer (EFT), cash or credit card ) TWO WEEKS prior to delivery. Orders will not be delivered or completed unless paid in full. If you are placing an order within that two week period, then full payment is due & payable for your order to proceed.

CONFIRMATION OF ORDERS

Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify NOVAMOUR via Phone or Email immediately of any errors.

CANCELLATIONS/CHANGE OF DATE

All cancellations/changes must be received and acknowledged in writing.

If you cancel your order prior to 14 days out from your event, a 15% cancellation fee will apply. If an order is cancelled within 14 days prior to the event date, then between 30 – 50% deposit will be forfeited, this will be at Novamours’ discretion. And if your order is cancelled within 7 days of your event, 50 % of any balances outstanding will be due and payable.

If the date is changed, there is a R 1 000.00 administration fee “every time” the date is changed. However, if NOVAMOUR have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.

CHANGES

We ask that all changes are made prior to the two week cut off period. Thank you for your understanding.

QUALITY

At NOVAMOUR we pride ourselves on the quality of our products and services. All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers.

STORAGE

Fondant (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.

DAMAGE

If for some reason the cake has been damaged after leaving our premises (whilst in your care), or after delivery to the venue, then we take no responsibility. However, if you request an emergency call-out, we will do our best to restore the cake to its original presentation, at an additional agreed fee.

DELIVERY

Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours.

VIEWING

Please do not request images of cakes prior to pickup/delivery, we don’t offer this service. Thank you for your understanding.

PHOTOGRAPHS

NOVAMOUR reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.

VARIATIONS FROM PICTURED ITEMS

Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time.  We are not copy cat decorators, and can only try to replicate what we can, within our limits.

Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed. If there are any breakages or faults with the items after they are removed from the cake, then if time permits these can be replaced at an agreed cost.

REFUNDS

As each cake is unique, so too, are your special requirements and concerns surrounding your order. If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.

DISCLOSURE OF INFORMATION

NOVAMOUR will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.

Furthermore, under no circumstances will NOVAMOUR sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

AGREEMENT TO TERMS & CONDITIONS

By proceeding with a purchase you are in agreement with our terms and conditions as stated above.